March 15, 2022

Each year, insurance companies are required to report a medical loss ratio (MLR) to state and federal agencies. Groups insured with us at any point in 2022 will receive an email containing the MLR survey to complete. 

Completing the survey each year and providing information on a group’s size helps us determine which groups qualify for rebates. Rebates are determined on an annual basis and are not guaranteed.

Group letters and surveys

Surveys are sent to the group leader’s email address on file.  

• Non-ERISA group letter and survey
• ERISA group letter and survey

We will send an email to group leaders providing details on completing the survey.

Completed surveys can be returned in the following ways:

Email:   MLR.BlueCross@bcbssc.com

Fax:      803-870-8979 

Mail:    P.O. Box 100177
            Attn: AX-G10 – MLR Survey
            Columbia, SC 29202

Group leaders should receive a confirmation email within 5 – 7 days after submission, stating the MLR survey has been received and is being processed.

Note: Until a group’s response is received, survey reminders will be issued on a monthly basis.

If you have any questions, email MLR.BlueCross@bcbssc.com or call 800-868-2500, ext. 41010.

Please contact your marketing representative for more information.